Party Frequently Asked Questions

Yes, if you would like to have a birthday party at Pixieland you will need to schedule it. • Walk-in birthday parties are NOT permitted (bringing in a cake/cupcakes, balloons and/or gifts, etc. is considered a birthday party). Limited space is available, it is best to reserve at least two weeks in advance.

It is best to book your party two weeks or more in advance of your desired party date. • Limited space is available, it is best to reserve at least two weeks in advance.

Click here (https://www.pixieland.com/partypackages)to book a birthday party. We do not book birthday parties over the phone and walk in birthday parties are not permitted and must be scheduled in advance.

A $200.00 deposit is required to secure your party package. • Should you cancel your party for ANY reason, the entire deposit you paid to secure your party package will be forfeited and is non-refundable. NO exceptions. • If ANY of the party terms and conditions are ignored on the day of your party by you or your guests your deposit will NOT be refunded and you will also incur any additional charges outlined in the party terms and conditions. • Once your party has been paid in full, completed and all party terms and conditions were followed, the deposit that was paid to secure your party package will be refunded to the credit card used to book your party. • Please allow 5 to 7 business days for your bank to reflect the transaction to your account. • Deposits are NOT applied to the balance of your party package. • Deposits cannot be transferred to someone else, applied to tickets, wristbands, party food, any other party add-ons, etc.

Additional party wristbands can be purchased for $25.00 each on the day of your party, only available to purchase with a party package. • We recommend putting "parents and siblings welcome, tickets can be purchased at the Kids Cafe" on your invitations. That way the stage is set so it is not awkward for you when siblings come to your party.

All rides have height requirements and all riding guests will be charged tickets or wristbands - yes adults too.

Yes, all rides have safety height requirements that will be enforced. NO exceptions! Click here to view height requirements (https://www.pixieland.com/rides)

NO wristband sharing, wristbands must be worn at all times. • All riding guests will be charged tickets or wristbands - yes, adults too.

You must be cleaned up and cleared from the party area within your party's scheduled end time or there will be a fee of $100.00 charged every additional 10 minutes thereafter to the credit card used when reserving your party. • Moving to or setting up your party in another area during or after your scheduled party is NOT permitted.

No, no outside vendors on or around Pixieland premises. • This includes any type of costume characters.

• Your party package, including any/all add-ons, must be paid in full prior to the start of your party. • You may arrive prior to the start of your party to check in at the Kids Cafe (pay your balance and receive any tickets/wristbands that come in your package) then start enjoying the rides, however, the party area you reserved will not be available to start decorating until your scheduled start time. • Table time will NOT be extended for late arrivals. • We accept cash, Visa, MasterCard, Discover, American Express and contactless payments.

You may arrive prior to the start of your party to check in at the Kids Cafe (pay your balance and receive any tickets/wristbands that come in your package) then start enjoying the rides, however, the party area you reserved will not be available to start decorating until your scheduled start time. • Table time will NOT be extended for late arrivals. • Only available during our scheduled business hours.

No we do not, however you can purchase these items at the kids cafe.

No, we do not decorate and party areas do not come decorated. • You may decorate your party table(s) with a table cloth, balloons, birthday sign, etc. (you may use non-destructive tape to hang any items (i.e. blue painters tape) ~ NO push pins, staples, nails, etc.) • Absolutely NO piñatas, including using one for decoration. • Absolutely NO confetti or silly string (if you choose to enjoy confetti or silly string, you will be charged an additional $100 clean-up fee, to the credit card used when reserving your party). • You may NOT bring in your own extra tables(s), chairs, music, backdrops, etc. • Your area must be clean before departure. • NO outside vendors of any type on or around Pixieland premises. This includes but is not limited to any type of costume characters, cotton candy machines, snow cone machines, food vendors, etc. • Moving Pixieland tables into or next to your party area is NOT permitted.

You may bring in your own food and drinks with the exceptions listed below: • Please keep in mind that we cannot offer storage or refrigeration for anything. • Alcohol is NOT permitted in or around Pixieland (a City of Concord ordinance disallows alcohol anywhere within Willow Pass Park). • Barbecues, heating devices (including chafing dishes) of any type and all glass containers/bottles are forbidden. • NO outside pizza and/or pizza vendors. • If you will be ordering any food or drinks through Pixieland, you must place your order by 5pm the Thursday prior to your scheduled party. • Any food/drink orders placed or changed after 5pm the Thursday prior to your scheduled party will incur a $9.95 administrative fee. • All food and/or drinks ordered through Pixieland will be delivered to your table one hour after the start of your party. • Don't forget to bring your plates, cups, napkins and utensils. These items are NOT included. • NO outside vendors of any type on or around Pixieland premises.

All food/drinks will be delivered one hour after your parties scheduled start time. If you ordered ice cream it will be delivered when you are ready for it.

Yes, with a birthday party scheduled through Pixieland you may bring in a cake or cupcakes. • Please keep in mind that when selecting a cake to bring in we cannot offer storage or refrigeration for anything.

Cancellations: • Should you cancel your party for ANY reason your entire deposit will be forfeited and is NOT refundable. *ALL cancellations must be submitted and confirmed at least 15 days prior to your scheduled party with Pixieland in writing to pixieparties@icloud.com. • Should you cancel your party within 14 days of your scheduled party date, then you are authorizing Pixieland Amusement Park to charge your credit card used when reserving your party, including, but not limited to the balance of your party, any food orders, or add-ons, etc. Your entire deposit paid to secure your party package will also be forfeited and is non-refundable. NO Shows: • Should you choose not to show up to your scheduled party without making previous and confirmed arrangements in writing with Pixieland at least 14 days prior to your scheduled party date, then you are authorizing Pixieland Amusement Park to charge your credit card used when reserving your party, including, but not limited to the balance of your party, any food orders, or add-ons, etc. • Your entire deposit paid to secure your party package will also be forfeited and is non-refundable.

• If you need to reschedule your party it must be submitted in writing to pixieparties@icloud.com at least 14 days prior to the date of your scheduled party. • Your rescheduled party must be held within 30 days of your original booking date. • Party packages, once booked, are not eligible for downgrading. However, if available, packages may be upgraded. • Parties booked in November or December may not have the option to reschedule if your party is canceled due to inclement weather or unforeseen circumstances. Your deposit will be refunded less the $40 administrative fee, no exceptions.

• If at anytime you are feeling uncertain about the weather, you may reschedule your party as early as 7 days prior to your party date and as late as 10:00am on the date of your party. You must reschedule your party to be held within 30 days of your original party date or your full deposit will be forfeited. • In the event that Pixieland is closed due to bad weather or any unforeseen circumstances, you may receive a refund of all but $40.00 of your deposit for administrative costs (deposits will ONLY be refunded less the administrative fee if Pixieland is unable to open). • Due to the uncertainty of weather, Pixieland usually does not determine until the morning of the scheduled business day whether or not we will be able to open if there is inclement weather forecasted. • Due to variable weather conditions (i.e. heat, air quality, rain) Pixieland may close after your scheduled party. • Parties booked in November or December may not have the option to reschedule if your party is canceled due to inclement weather or unforeseen circumstances. Your deposit will be refunded less the $40 administrative fee, no exceptions.

No, we do not accept checks or money orders. We accept cash, Visa, Master Card, Discover, American Express and contactless payments. The balance is due prior to the start of your party.