Party Frequently Asked Questions

Do I have to schedule a party?


Yes, you must schedule a party inside Pixieland. Walk-in parties are not permitted (bringing in a cake/cupcakes, balloons and/or gifts is considered a party). Limited space is available, it is best to reserve at least one week in advance.




How far in advance do I need to schedule my party?


It is best to book your party two weeks or more in advance of your desired party date. There are a large number of requests placed everyday, and dates book up quickly.




How do I book a birthday party?


Click here to book your party




How much is the deposit?


A $100.00 deposit is required to secure your party package.

  • Once your party has been paid in full and completed the deposit that was paid to secure your party package will be refunded to the credit card used to book your party.
  • Please allow 5 to 7 business days for your bank to reflect the transaction to your account.
  • Deposits are not applied to the balance of your party package.
  • Deposits cannot be transferred to someone else, applied to tickets, wristbands, party food, any other party add-ons, etc.
  • Should you choose to cancel your party, the entire deposit you paid to secure your party package will be forfeited and is non-refundable.




What if I need more unlimited ride wristbands?


Additional unlimited ride wristbands can be purchased for $28.00 each on the day of your party. We recommend putting "parents and siblings welcome, tickets can be purchased at the Kids Cafe" on your invitations. That way the stage is set so it is not awkward for you when siblings come to your party.




What about parents that would like to ride?


All rides have height requirements and all riding guests will be charged tickets or wristbands - yes adults too.




Are there height requirements?


Yes, all rides have safety height requirements that will be enforced. NO exceptions!

  • In order to ride some attractions, smaller guests not yet tall enough to ride must be accompanied by a ticketed adult.
  • All riders must have full head and body control and be able to sit up on their own.
  • All riding guests will be charged tickets or wristbands - yes adults too
  • NO wristband sharing, wristbands must be worn at all times.
  • Certain rides or attractions may be closed due to unforeseen circumstances.
  • Expectant mothers or individuals with casts or recent injuries are not recommended on rides (or may require a liability release form to ride).
  • All rules and safety regulations must be followed.
  • You are responsible for your guests and their actions.




Can we share wristbands?


NO wristband sharing and wristbands must be worn at all times.




Can my friend or family member come dressed as a costume character?


No, no outside vendors on or around Pixieland premises. This includes any type of costume characters.




Do you provide plates, cups, napkins and utensils?


No we do not, however you can purchase these items at the kids cafe.




Will you decorate for my party?


No, we do not decorate and party areas do not come decorated.

  • You may decorate your party table(s) with a table cloth, balloons, birthday sign, etc. (you may use tape to hang any items ~ NO push pins, staples, nails, etc.).
  • Absoluetly NO piñatas
  • Absolutely NO confetti or silly string (if you choose to ignore this you agree to pay a $100.00 clean up fee which will be charged to the credit card used when reserving your party.)
  • You may NOT bring in your own extra tables(s), chairs, or music, etc.
  • Your area must be clean before departure.
  • No outside vendors of any type on or around Pixieland premises, this includes but is not limited to any type of costume characters, cotton candy machines, snow cone machines, etc.




When can I check in and pay the balance of my party?


  • Your party package including any/all add-ons, must be paid in full prior to the start of your party.
  • You can check in and pay your balance 30 minutes prior to the start of your party.
  • Table time will not be extended for late arrivals.
  • We accept Cash, Visa, MasterCard and Discover and Apple Pay with a valid photo id.
  • We do not accept American Express, checks or money orders.




Once my party is over how long to I have to clean up?


You must be cleared from the party area within 10 minutes after your party's scheduled end time or there will be a fee of $100.00 charged every additional 10 minutes thereafter to the credit card used when reserving your party.

  • Table time will not be extended for late arrivals.
  • Your area must be clean before departure.
  • Moving your party to another area during or after your scheduled party is not permitted.




Can I bring in outside food and drinks?


You may bring in your own food and drinks with the exceptions listed below:

  • Please keep in mind that when selecting a cake to bring, we cannot offer storage or refrigeration.
  • Alcohol is NOT permitted in or around Pixieland (a City of Concord ordinance disallows alcohol anywhere within Willow Pass Park).
  • Barbecues, heating devices (including chafing dishes) of any type and all glass containers/bottles are forbidden.
  • NO outside pizza and/or pizza vendors.
  • If you would like pizza for your party, you must order through Pixieland at least 1 week prior to your party date.
  • Any food or drinks ordered through Pixieland will be delivered to your table 30 minutes after the start of your party.
  • Don't forget to bring your plates, cups, napkins and utensils. These items are NOT included.
  • NO outside vendors of any type on or around Pixieland premises.




When will my food/drinks that I ordered be delivered?


All food/drinks will be delivered 30 minutes after your parties scheduled start time. If you ordered ice cream it will be delivered when you are ready for it.




Can I bring in a cake or cupcakes?


Yes, you may bring in a cake or cupcakes. *Please keep in mind that when selecting a cake to bring in we cannot offer storage or refrigeration.




What if I need to cancel my party?


Should you choose to cancel your party and not reschedule a party to be held within 6 months of the original booking date, your entire deposit will be forfeited and is NOT refundable. No Shows: Should you choose not to show up to your scheduled party without making previous and confirmed arrangements in writing with Pixieland at least one week prior to your scheduled party date, then you are authorizing Pixieland Amusement Park to charge your credit card used when reserving your party, including, but not limited to the balance of your party, any food orders, or add-ons, etc.




What if I need to reschedule or change packages?


Any change of party times or dates must be submitted in writing to pixieparties@icloud.com 14 days prior to the date of the party. Your rescheduled party must be held within 6 months of original booking date. Party packages, once booked, are not eligible for downgrading. However, if available, packages may be upgraded.




What about bad weather?


In the event that Pixieland is closed due to bad weather or unforeseen circumstances you may reschedule your party, or receive a refund of all but $30.00 of your deposit for administrative costs. Due to the uncertainty of weather, Pixieland usually does not determine until the morning of the scheduled business day whether or not it will be able to open if there is inclement weather forecasted. Rescheduling Due to Weather: If at any time you are feeling uncertain about the weather, you may reschedule as early as one week prior to your party and as late as 10:00am on the date of your party. You have 30 days to reschedule your party to a new date that is within 6 months of the original party date, or your full deposit will be forfeited. Cancelling Due to Weather: Deposits will only be refunded less the $30.00 administrative fee if Pixieland is unable to open due to inclement weather. NO EXCEPTIONS! If you do not show up to your party without making prior arrangements in writing with Pixieland you will be considered a NO show and you are authorizing Pixieland Amusement Park to charge your credit card used when reserving your party, including, but not limited to the balance of your party, any food orders, or add-ons, etc.




Can I pay with a check?


No, we do not accept checks, money orders or American Express. We accept cash, Visa, Master Card, Discover and Apple Pay with a valid photo id. Parties paid in ALL cash will receive a 5% discount, this does not apply to any add-ons like tickets, wristbands, party food or any other add-ons, etc. The balance is due prior to the start of your party.