Party Terms and Conditions

Please review our COVID-19 updates prior to booking your party. You are responsible for updating your guests of what they need to know before visiting Pixieland.

Food and Drinks:

You may bring in your own food and drinks with the exceptions listed below:

  • Please keep in mind that we cannot offer storage or refrigeration for anything.

  • Alcohol is NOT permitted in or around Pixieland (a City of Concord ordinance disallows alcohol anywhere within Willow Pass Park).

  • Barbecues, heating devices (including chafing dishes) of any type and all glass containers/bottles are forbidden.

  • NO outside pizza and/or pizza vendors.

  • If you will be ordering any food or drinks through Pixieland, you must place your order by 5pm the Thursday prior to your scheduled party.

  • Any food/drink orders placed or changed after 5pm the Thursday prior to your scheduled party will incur a $9.95 administrative fee.

  • All food and/or drinks ordered through Pixieland will be delivered to your table 30 minutes after the start of your party.

  • Don't forget to bring your plates, cups, napkins and utensils.  These items are NOT included.

  • NO outside vendors of any type on or around Pixieland premises.

Decorating:

  • Party areas do not come decorated, you may decorate your party table(s) with a table cloth, balloons, birthday sign, etc. (you may use tape to hang any items ~ NO push pins, staples, nails, etc.)

  • Absolutely NO piñatas 

  • Absolutely NO confetti or silly string (if you choose to ignore this you agree to pay a $100.00 clean up fee which will be charged to the credit card used when reserving your party.)

  • You may NOT bring in your own extra tables(s), chairs, or music, backdrops, etc. (if you do you will be asked to remove them)

  • Your area must be clean before departure.

  • No outside vendors of any type on or around Pixieland premises.  This includes but is not limited to any type of costume characters, cotton candy machines, snow cone machines, food vendors, etc.

  • Subject to change without notice and we reserve the right to make any changes to our party decoration polices at anytime.

Rides:

  • At Pixieland, safety is our main concern. Please be sure to check posted height and safety restrictions at each ride.  For the safety of your children, exceptions are not possible.

  • In order to ride some attractions, smaller guests not yet tall enough to ride alone must be accompanied by a ticketed adult.

  • All riders must have full head and body control and be able to sit up on their own.

  • These restrictions are established for your safety by the state of California (OSHA) and must be strictly enforced.  For the benefit of our guests and our employees, we reserve the right to make the final decision with regard to the eligibility and safety of any rider at Pixieland.

  • Each ride has specific manufacturer height and safety guidelines which may require accompaniment.

  • All rules and safety regulations must be followed.

  • You are responsible for your guests and their actions.

  • Please supervise your children at all times.

  • Our rides are not recommended for expectant moms, recent bone injuries, heart problems and might require a liability release form to ride.

  • Disabled guests must be able to transfer to ride vehicle’s seating with assistance from a member of their party.  Pixieland employees may not assist.

  • Certain rides or attractions may be closed due to unforeseen circumstances.

  • We will do our best to keep all rides fully staffed, however, due to unforeseen circumstances this might not be possible and you may experience short wait times.

  • Some images shown throughout this website may not represent current operational guidelines.

  • Subject to change without notice.

Wristbands/Tickets:

  • All riding guests will be charged tickets or wristbands - yes, adults too.

  • NO wristband sharing, wristbands must be worn at all times.

Party Clean Up:

  • You must be cleared from the party area within 10 minutes after your party's scheduled end time or there will be a fee of $100.00 charged every additional 10 minutes thereafter to the credit card used when reserving your party.

  • Table time will NOT be extended for late arrivals.

  • Your area must be clean before departure.

  • Moving your party to another area during or after your scheduled party is NOT permitted.

Checking In:

  • Your party package, including any/all add-ons, must be paid in full prior to the start of your party.

  • You can check in and pay your balance 30 minutes prior to the start of your party. You may then start decorating your reserved party area.

  • If you want to arrive earlier and take advantage of the all day unlimited ride wristbands you may go ahead and check in at the Kids Cafe (pay your balance and receive any tickets/wristbands that come in your package) then start enjoying the rides, however, the party area you reserved will not be available until 30 minutes prior to your scheduled start time. 

  • Table time will NOT be extended for late arrivals.

  • We accept Cash, Visa, MasterCard, Discover, American Express and contactless payments.

Deposits:

  • Should you choose to cancel your party for ANY reason, the entire deposit you paid to secure your party package will be forfeited and is non-refundable.

  • If ANY of the party terms and conditions are ignored on the day of your party by you or your guests your deposit will NOT be refunded and you will also in-cure any additional charges outlined in the party terms and conditions.

  • Once your party has been paid in full, completed and all party terms and conditions were followed the deposit that was paid to secure your party package will be refunded to the credit card used to book your party.

  • Please allow 5 to 7 business days for your bank to reflect the transaction to your account. 

  • Deposits are NOT applied to the balance of your party package. 

  • Deposits cannot be transferred to someone else, applied to tickets, wristbands, party food, any other party add-ons, etc. 

Rescheduling:

  • If you need to reschedule your party it must be submitted in writing to pixieparties@icloud.com at least 14 days prior to the date of your scheduled party.

  • Your rescheduled party must be held within 30 days of your original booking date. 

  • Party packages, once booked, are not eligible for downgrading. However, if available, packages may be upgraded.

Cancellations:

  • Should you cancel your party for ANY reason your entire deposit will be forfeited and is NOT refundable. *ALL cancellations must be submitted and confirmed at least 15 days prior to your scheduled party with Pixieland in writing to pixieparties@icloud.com.

  • Should you cancel your party within 14 days of your scheduled party date, then you are authorizing Pixieland Amusement Park to charge your credit card used when reserving your party, including, but not limited to the balance of your party, any food orders, or add-ons, etc.  Your entire deposit paid to secure your party package will also be forfeited and is non-refundable.

NO Shows:

  • Should you choose not to show up to your scheduled party without making previous and confirmed arrangements in writing with Pixieland at least 14 days prior to your scheduled party date, then you are authorizing Pixieland Amusement Park to charge your credit card used when reserving your party, including, but not limited to the balance of your party, any food orders, or add-ons, etc.

  • Your entire deposit paid to secure your party package will also be forfeited and is non-refundable.

Bad Weather and Unforeseen Circumstances:

  • If at anytime you are feeling uncertain about the weather, you may reschedule your party as early as 7 days prior to your party date and as late as 10:00am on the date of your party.  You must reschedule your party to be held within 30 days of your original party date or your full deposit will be forfeited.

  • In the event that Pixieland is closed due to bad weather or any unforeseen circumstances you may​ receive a refund of all but $40.00 of your deposit for administrative costs (deposits will ONLY be refunded less the administrative fee if Pixieland is unable to open).

  • Due to the uncertainty of weather, Pixieland usually does not determine until the morning of the scheduled business day whether or not we will be able to open if there is inclement weather forecasted.